Frequently Asked Questions
Q: How long will it take to get my order? A: Because my art is printed to order just for you, production usually takes 2-4 business days, followed by standard shipping.
Most domestic orders arrive within 5-10 business days from purchase.
Q: Can i track my package? A: Yes! As soon as your order ships, you will receive a email with a tracking link so you can follow its journey.
Q: What is your return policy?A: Because the products are made to order all sales are final and cannot accept returns or exchanges for change of mind or incorrect sizing.
Q: What if my item arrives damaged or defective?
A: I offer a 30-day guarantee for any damaged, broken, or misprinted items!
If your order arrives defective, please email brushandlenz@gmail.com within 14 days of delivery.
Please include your order number and a clear photo of the damage. I will speak directly with the printer and get back to you with their response.
Q: Can i change or cancel my order? A: To get your items to you as fast as possible, our system sends orders to our printing partner almost instantly.
Please email immediately if you notice a mistake in your address or order details.
While i will do my best to catch it, unfortunately cannot guarantee cancellations or changes once an order has entered production.